Order & Delivery

We offer free local delivery for purchases of $50 and above!

All our items are priced in Singapore Dollars (SGD), and will be paid in Singapore Dollars as well. Once you have placed your order(s), you will receive an invoice from us immediately. Upon receiving invoice, customers are required to pay for their orders within a 24 hours timeframe.

Please also check your junk/spam inboxes just in case any of our emails land up there.

Backorder parcels will be verified and mailed when the items arrive. Please email us at orders@aunude.com to check on the backorder status.

Currently, AuNude accepts ATM bank transfers and Paypal.

For all ATM payments, we will require a snapshot of the ATM receipt with your email address and order number written on it.

No refunds will be made in the event that the ATM snapshot cannot be produced.

AuNude reserves all rights to reject any orders without these details. 

Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s).

Item(s) is/are only secured upon submission of payment.

Our bank account details for internet banking: Standard Chartered Bank Current Account 240-9961546  

Our Paypal E-mail account: orders@aunude.com

MODES OF DELIVERY (LOCAL)

We will need 2-3 working days to pack and dispatch your parcel to the selected service provider.

After your parcel has been dispatched, the time taken for your parcel to reach you varies as it is dependent on the mode of postage chosen. Please refer to the following for more information on the approximate time frame needed.

The price of postage includes handling fees.

REGULAR/ NORMAL MAIL

Please allow your parcels 3-7 working days* from the day the despatched confirmation email is sent, to reach you. As tracking is not available for this, AuNude will not be held liable for any lost parcels/ damaged items mailed out via this mode of postage.

REGISTERED MAIL

Please allow your parcels 3-7 working days* from the day the despatched confirmation email is sent, to reach you. Your tracking number will be sent to you within 2-3 working days* once your parcel has been delivered.

COURIER SERVICE

The courier will deliver the parcel within the next 2 working days* after it has been processed for delivery.

There will also be an additional charge for re-delivery should nobody be present to receive the package. Please make sure that you can be contacted at the contact number provided upon checkout so the courier can reach you in any unforeseen circumstances.

*Working days refer to Monday - Friday only (excluding public holidays).

 INTERNATIONAL DELIVERY

For any international delivery, kindly contact us at enquiries@aunude.com in order for us to get you the international delivery cost.  We will need 5-6 working days to pack and dispatch your parcel. Depending on where we are shipping to, we will pick the most reliable international delivery service and a tracking number will be provided to you after parcel has been delivered.

Should you have further inquiries on this international delivery, feel free to contact our Customer Care Team via enquiries@aunude.com.